Vestar professionals with prior experience in healthcare and information services saw a growing need for quality patient experience measurement solutions. The team soon identified Press Ganey as an ideal platform to build a leading quality measurement business servicing hospitals and medical practices across the country. Our team saw an opportunity to invest behind a market leader in an industry with strong tailwinds and high barriers to entry, and leverage the brand into other information services, such as process measures, outcome data, and employee/physician satisfaction.

Vestar’s extensive domain knowledge and operating expertise in both healthcare and information services were key differentiators that compelled management to select the firm as a partner.  The firm worked closely alongside management to identify synergistic acquisition targets, helping to drive top line revenue growth and margin expansion.  The success achieved through the acquisition strategy proved the investment thesis that quality measurement and performance transparency would drive substantial growth in the healthcare data and analytics sector. And by leveraging the firm’s extensive network of relationships built over decades of investing in healthcare and information services, the Company established a world-class Board of Directors with impressive and diverse backgrounds. The Company also nearly doubled its sales and marketing department, expanding and optimizing the sales force.

Under Vestar’s ownership, Press Ganey grew its market penetration from ~40% to over ~70% of all health systems. It completed 10 strategic and adjacent acquisitions, expanding its platform and accelerating its transformation into a digital acquirer and world-class purveyor of patient experience data.